FAQ

FAQ

How can I contact Gonsey?

You can contact us at gonseycustomerservice@gmail.com Our customer service team will be happy to assist you.

Do you ship worldwide?

We currently ship to most international destinations, including the United States.

Where do you ship from?

Orders are shipped from our international fulfillment partners, depending on product availability and destination.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time may not be possible.
Once your order has been shipped, it can be returned in accordance with our Refund Policy.

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, Shop Pay, and UnionPay.

When will my order be processed?

Orders are processed within 1–3 business days, excluding weekends and holidays. During high-demand periods, processing times may be slightly extended.

How long will it take to receive my order?

Delivery times vary depending on destination and shipping method.
Most orders arrive within approximately 7–21 business days after dispatch.

What if I do not receive my order?

If your order has not arrived within 30 days after dispatch, please contact us at gonseycustomerservice@gmail.com, and we will assist you.

How do I return an item?

For return requests, please contact us at gonseycustomerservice@gmail.com. Returns are handled in accordance with our Refund Policy.

What if the item I received is defective or damaged?

If you receive an incorrect, damaged, or defective item, please contact us immediately and include your order number and clear photos of the issue. We will work to resolve the matter as quickly as possible.

When will I receive my refund?

Refunds are issued to the original payment method.
Depending on your bank or payment provider, refunds may take 7–10 business days to appear after approval.