Shipping policy

1. Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume, shipments may be delayed. If there is a significant delay, we will notify you by email.

2. Shipping Costs

Free shipping on orders over 49 USD.

3. Order Processing & Dispatch

Once you place an order, we work to process and ship it as quickly as possible.
To maintain fair pricing, orders may be processed and dispatched based on availability. We appreciate your understanding.

4. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has been shipped, including your tracking number.

5. Delivery Issues

If your package is lost, stolen, or damaged in transit, please contact us at
gonseycustomerservice@gmail.com and we will do our best to resolve the issue.

6. Return Shipping

If you need to return an item, please refer to our Refund Policy for detailed instructions.

7. Delivery Time

Due to high demand, orders may take 1–3 weeks to arrive.
For any questions, please contact us at gonseycustomerservice@gmail.com