Privacy policy

Last updated: 13 October 2024
 

This Privacy Policy describes how Gonsey (“Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services, or make a purchase from www.gonsey.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

In this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website and update the “Last updated” date as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect depends on how you interact with us.

We use your information to:

  • communicate with you

  • provide, operate, and improve our Services

  • comply with legal obligations

  • enforce our Terms of Service

  • protect our rights and the rights of our users

What Personal Information We Collect

Information You Provide Directly

This may include:

  • Contact information (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation)

  • Account information (username, password, security-related information)

  • Customer support communications

You may choose not to provide certain information, but doing so may limit your ability to use some features of the Services.

Information We Collect Automatically

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies and similar technologies. This may include:

  • Device and browser information

  • IP address

  • Network connection

  • Usage behavior on the Site

Information We Receive from Third Parties

We may receive information from third parties such as:

  • Shopify (store infrastructure)

  • Payment processors (to process payments)

  • Analytics and advertising partners

All third-party information is processed in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing products and services:
To process payments, fulfill orders, manage accounts, arrange shipping, and handle returns.

Marketing and advertising:
To send promotional communications and display relevant advertising.
If you are located in the EEA, the legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

Security and fraud prevention:
To detect and prevent fraudulent or illegal activity.
EEA legal basis: Art. 6(1)(f) GDPR.

Customer support and service improvement:
To respond to inquiries and improve our Services.

Cookies

We use cookies to operate and improve our website, run analytics, and understand user behavior. For more information about Shopify-related cookies, see:
https://www.shopify.com/legal/cookies

You may disable cookies through your browser settings, but doing so may affect site functionality.

Our website does not respond to “Do Not Track” signals. Learn more at:
http://www.allaboutdnt.com/

How We Share Personal Information

We may share your information with:

  • Service providers (payment processing, fulfillment, analytics)

  • Marketing partners

  • Affiliates

  • Authorities when legally required

  • Parties involved in a business transaction (e.g. merger)

We do not sell sensitive personal information or use it to infer personal characteristics.

User Generated Content

Any content you post publicly (such as reviews) may be visible to others. We are not responsible for how others use this information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under 16.

Security and Data Retention

We take reasonable steps to protect your information but cannot guarantee absolute security.
We retain personal information only as long as necessary for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your data

  • Deletion

  • Correction

  • Data portability

  • Opt-out of sale or sharing of personal data

  • Limitation of processing

  • Withdrawal of consent

  • Right to appeal decisions

We may require identity verification before processing requests.

Complaints

If you have complaints about our data practices, please contact us. You may also contact your local data protection authority if applicable.

International Users

Your information may be transferred and processed outside your country. For transfers outside Europe, we rely on approved legal mechanisms such as Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please email us at: gonseycustomerservice@gmail.com